Relationship Banker Team Lead

15 hours ago

Memphis, Tennessee, United States Regions Bank Full time
Job Summary

Regions Bank is seeking a highly motivated and experienced Relationship Banker Team Lead to join our team. As a key member of our banking team, you will be responsible for building and maintaining strong relationships with our customers, identifying their financial needs, and providing expert guidance and solutions to help them achieve their financial goals.

Key Responsibilities
  • Partner with the Branch Manager to guide and direct all branch activities
  • Achieve branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions' solutions
  • Conduct outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
  • Partner with branch leadership on new business development opportunities and fosters financial wellness within local communities
  • Provide consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs
  • Educate and advise customers on Regions' Consumer and Business products and services, including all loan and deposit types
  • Educate customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
  • Provide a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose
  • Oversee branch operational and compliance-related tasks, ensuring branch team understands procedural changes as they occur
  • Resolve escalated issues, primarily in Branch Manager's absence, which may include team scheduling, counseling associates, or input into hiring decisions
  • Refer customers to an internal team of experts when additional financial goals and needs are recognized
  • Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
Requirements
  • High School Diploma or GED
  • Ability to work Saturdays as needed
  • Two (2) years of banking, sales, and/or customer service experience
  • Ability to handle cash and process cash transactions
  • Ability to communicate in person, on the phone, and through electronic channels
  • Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
  • Ability to walk and stand for extended periods of time
  • Ability to lift up to twenty (20) pounds
Preferred Qualifications
  • Bachelor's degree
  • Supervisory/management experience
Skills and Competencies
  • Ability to adhere to policies, procedures, and guidelines
  • Ability to assist customers with digital banking offerings
  • Ability to handle multiple priorities simultaneously
  • Excellent relationship-building skills
  • Strong communication and customer focus
  • Strong leadership skills
Compensation and Benefits

Regions offers a competitive salary and benefits package, including paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program.

Location

Hickory Ridge, Memphis, Tennessee

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