Customer Service Representative
3 days ago
Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and providing top-notch service? We're seeking a highly motivated and customer-focused Branch Customer Service Representative to join our team at The Auto Club Group
About the Role:As a Branch Customer Service Representative, you will be the face of our branch, responsible for providing exceptional service to our members and customers. Your primary focus will be on promoting ACG products and services, generating revenue, and driving customer satisfaction.
Key Responsibilities:- Provide sales and support services to members, including greeting, servicing, and selling membership, travel products, and banking products.
- Generate leads, update members on travel and insurance specials, and provide travel information.
- Respond to customer inquiries and refer to senior staff or agent when appropriate.
- Provide cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets.
- Receive and resolve member/customer complaints and seek assistance from management when necessary.
- Provide administrative support to the travel and/or insurance sales staff during peak periods.
- Conduct outbound promotional calls for insurance and/or travel products.
We're committed to providing a competitive compensation package, including a base hourly wage of $18.0, with additional incentives and an annual bonus potential based on performance. Our comprehensive benefits package includes medical, dental, and vision benefits, 401k match, paid parental leave, and more
Why Join Our Team?At The Auto Club Group, we're dedicated to building a diverse and inclusive workplace where everyone feels valued and supported. We offer opportunities for growth and development, a collaborative work environment, and a chance to make a real difference in the lives of our members and customers.
Requirements:- High School Diploma or equivalent.
- Working in a customer-focused environment.
- Providing customer-focused service and timely solutions to problems.
- Microsoft Office applications.
- Taking personal responsibility in seeking solutions to problems.
- Multi-tasking and prioritizing tasks to meet office customer service goals.
We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships. If you're a team player with excellent communication skills and a knack for problem-solving, we'd love to hear from you
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