Help Desk Specialist

6 days ago


Holts Summit, Missouri, United States NavitsPartners Full time
Job Title: Help Desk

Job Summary:

We are seeking a highly skilled and customer-focused Help Desk Specialist to join our team at NavitsPartners. As a Help Desk Specialist, you will be the first point of contact for our clients, providing timely and effective solutions to a variety of technical issues.

Key Responsibilities:

  • Provide exceptional customer service via phone, diagnosing problems remotely and resolving issues in a help desk support capacity.
  • Work independently, receiving inbound calls and escalating issues as necessary.
  • Document all calls from initial contact to resolution.
  • Collaborate with internal teams to resolve complex issues.
  • Maintain thorough records of customer interactions and issue resolutions.

Requirements:

  • At least one year of call center experience.
  • High School diploma or equivalent.
  • Excellent customer service skills and ability to communicate effectively.
  • Experience using Genesys, SharePoint, MS Office, and Outlook.
  • Experience in a Help Desk/Customer Support environment.

What We Offer:

As a Help Desk Specialist at NavitsPartners, you will have the opportunity to work with a dynamic team and contribute to the success of our clients. We offer a competitive pay rate and a chance to grow your career in a fast-paced and challenging environment.



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