Help Desk Specialist
6 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Help Desk Specialist to join our team at NavitsPartners. As a Help Desk Specialist, you will be the first point of contact for our clients, providing timely and effective solutions to a variety of technical issues.
Key Responsibilities:
- Provide exceptional customer service via phone, diagnosing problems remotely and resolving issues in a help desk support capacity.
- Work independently, receiving inbound calls and escalating issues as necessary.
- Document all calls from initial contact to resolution.
- Collaborate with internal teams to resolve complex issues.
- Maintain thorough records of customer interactions and issue resolutions.
Requirements:
- At least one year of call center experience.
- High School diploma or equivalent.
- Excellent customer service skills and ability to communicate effectively.
- Experience using Genesys, SharePoint, MS Office, and Outlook.
- Experience in a Help Desk/Customer Support environment.
What We Offer:
As a Help Desk Specialist at NavitsPartners, you will have the opportunity to work with a dynamic team and contribute to the success of our clients. We offer a competitive pay rate and a chance to grow your career in a fast-paced and challenging environment.
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