Retail Store Operations Manager

4 weeks ago

Universal City, California, United States NBCUniversal Full time
Job Summary

As a Retail Store Manager at NBCUniversal, you will be responsible for leading and overseeing the daily operations of retail stores, ensuring the seamless execution of our strategic goals. Your role will involve directing and optimizing store performance, fostering a dynamic team environment, and managing special projects in alignment with the overarching objectives of the theme park and City Walk.

Key Responsibilities:
  • Develop and implement strategic plans to maximize store profitability while upholding high standards of quality, cleanliness, and guest service.
  • Continuously seek and apply process improvements to enhance guest experience and operational efficiency.
  • Build and maintain a cohesive team by demonstrating strong organizational, planning, delegation, and coaching abilities.
  • Collaborate with the Human Resources Manager to ensure ongoing training and development opportunities for all retail team members.
  • Administer performance evaluations, address disciplinary issues, resolve employee relations concerns, and lead individual and team meetings.
  • Focus on staff development through effective training, mentoring, and coaching.
  • Maximize daily sales while managing costs, labor, inventory, and cash control. Strive to exceed annual EBITDA targets by monitoring financial performance and implementing necessary adjustments.
  • Actively participate in recruiting and retaining talented staff members, ensuring alignment with the company's needs and goals.
  • Ensure adherence to all local, state, and federal regulations concerning food quality, safety, labor, and employment.
  • Maintain compliance with Union guidelines and Company policies and procedures.
  • Develop and manage weekly schedules to meet budgetary requirements and guest service objectives.
  • Monitor and exceed weekly budgeted operational metrics, including shrinkage, labor costs, safety standards, guest service, cleanliness, and merchandising presentation.
  • Regularly review and analyze store performance data, identify areas for improvement, and collaborate with the management team to resolve issues and capitalize on opportunities.
  • Maintain regular communication with the Area Manager regarding store performance and challenges. Provide actionable recommendations for improvement as needed.
Qualifications
  • Minimum of 3 years of experience in high-volume retail store management, demonstrating a proven track record of achieving sales goals and managing operations efficiently.
  • Bachelor's degree in Business Administration, Retail Management, or a related field preferred. Alternatively, a minimum of 5 years of relevant industry experience will be considered.
  • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel) and POS systems. Experience with JDA or similar retail management software is a plus.
  • Exceptional written and verbal communication skills in English, with the ability to interact effectively with all levels of the organization and external partners.
Desired Characteristics:
  • Prior experience in retail management within the theme park or entertainment industry is highly desirable.
  • A strong passion for delivering exceptional guest service and enhancing the overall guest experience.
  • Proven ability to achieve results through strategic execution and operational excellence.
  • Flexibility to work rotating schedules, including holidays, weekends, and nights, as required.
  • Effective communicator with the ability to liaise with vendors, employees, and management at all levels.
  • Demonstrated skills in organization, planning, delegation, mentoring, and coaching, with a focus on team development and performance enhancement.

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $75,000 - $90,000 (bonus eligible)

Additional Requirements:

  • Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .

  • Retail Store Manager

    2 months ago

    Universal City, California, United States NBCUniversal Full time

    Job OverviewAs a Retail Store Manager at NBCUniversal, you will be responsible for leading and overseeing the daily operations of our retail stores. Your primary goal will be to ensure the seamless execution of our strategic goals, while maintaining high standards of quality, cleanliness, and guest service.Key ResponsibilitiesDevelop and implement strategic...

  • Retail Store Manager

    2 months ago

    Universal City, California, United States NBCUniversal Full time

    Job OverviewAs a Retail Store Manager at NBCUniversal, you will be responsible for leading and overseeing the daily operations of our retail stores. Your primary goal will be to ensure the seamless execution of our strategic goals, while fostering a dynamic team environment and managing special projects in alignment with the company's objectives.Key...

  • Retail Store Manager

    4 weeks ago

    Universal City, California, United States NBCUniversal Full time

    Job SummaryAs a Retail Store Manager at NBCUniversal, you will be responsible for leading and overseeing the daily operations of retail stores, ensuring seamless execution of strategic goals. Your role will involve directing and optimizing store performance, fostering a dynamic team environment, and managing special projects in alignment with the company's...

  • Retail Store Operations Manager

    3 weeks ago

    Daly City, California, United States Burlington Full time

    Job SummaryAs a Retail Front End Supervisor at Burlington, you will be responsible for supervising all store functions and associates while in the role of Manager on Duty. This role requires maximizing sales results through training, developing, and coaching direct reports. Additionally, you will promote safety for both customers and associates by adhering...

  • Store Operations Manager

    3 weeks ago

    Culver City, California, United States O'Reilly Auto Parts Full time

    Job SummaryWe are seeking a highly skilled and experienced Store Operations Manager to join our team at O'Reilly Auto Parts. As a key member of our retail team, you will be responsible for supporting the Store Manager in areas of sales, customer service, store appearance, and store operations.Key ResponsibilitiesLead the store team in providing excellent...

  • Retail Operations Manager

    3 weeks ago

    Daly City, California, United States Demo160: Core Template TEMC Full time

    Job DescriptionWe are seeking a highly skilled and experienced Retail Operations Manager to join our team at Demo160: Core Template TEMC. As an Assistant Store Manager, you will play a crucial role in ensuring the smooth operation of our retail stores and providing exceptional customer service.Key Responsibilities:Assist the Retail Store Manager in planning...

  • Retail Store Manager

    4 weeks ago

    Redwood City, California, United States Verizon Full time

    About VerizonVerizon is a leading telecommunications company that powers and empowers people's lives, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world through our V Team, a community of people who anticipate, lead, and believe that listening is where learning begins.Job SummaryWe are seeking...

  • Store Operations Manager

    4 weeks ago

    Daly City, California, United States Walgreens Full time

    Job SummaryAs a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Experience: Engage with customers, resolve issues, and provide excellent...

  • Store Operations Manager

    4 weeks ago

    Cathedral City, California, United States Walgreens Full time

    Job Description:As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store in the absence of management. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.Key Responsibilities:Customer Experience:Engage with customers and patients by greeting...

  • Retail Store Manager

    4 weeks ago

    Daly City, California, United States Cost Plus World Market Full time

    At Cost Plus World Market, we're looking for a talented Retail Store Manager to join our team. As a key member of our management team, you'll be responsible for leading a high-performing sales floor team that delivers exceptional customer experiences.Key Responsibilities:Recruit, develop, and retain a high-performance team that aligns with our company...

  • Store Operations Manager

    4 weeks ago

    Studio City, California, United States HomeGoods Full time

    At HomeGoods, we're always looking for talented individuals to join our team. As an Assistant Store Manager, you'll play a key role in driving sales and customer satisfaction in our high-volume store locations.Key Responsibilities:Assist the Store Manager in merchandising, operations, customer service, and human resourcesDevelop and implement sales...

  • Store Operations Manager

    4 weeks ago

    National City, California, United States Stanton Optical Full time

    Job OverviewStanton Optical is seeking a highly motivated and experienced Store Manager to lead our team in delivering exceptional customer service and driving business growth. As a Brand Manager, you will be responsible for overseeing store operations, talent acquisition and development, and customer experience.Key ResponsibilitiesLead store operations,...

  • Campus Retail Associate

    2 weeks ago

    Universal City, California, United States BNED Full time

    OverviewYou can enhance your success by joining our dynamic team today. As a Campus Retail Associate, you will provide exceptional customer service to our customers and support store leaders in all aspects of retail operations to ensure the store is running at optimal performance.Key Responsibilities:Process sales transactions involving cash, credit, or...

  • Marketing Manager

    4 weeks ago

    Universal City, California, United States NBCUniversal Full time

    Job DescriptionThe Manager, OmniChannel Retail Marketing plays a crucial role in driving the marketing and development of Consumer Products from Universal Pictures theatrical releases and NBC Television programs. This position focuses on maximizing sell-in and sell-through at retail by developing retail strategies in partnership with retailers.The ideal...

  • Retail Sales Associate

    4 weeks ago

    Universal City, California, United States Bubba Gump Full time

    OverviewAt Bubba Gump, we're looking for a talented Retail Sales Associate to join our team. As a key member of our sales floor team, you'll be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and driving sales growth through effective merchandising and visual displays.ResponsibilitiesStock and...

  • Retail Operations Manager

    3 weeks ago

    Daly City, California, United States Burlington Full time

    Burlington Stores, Inc. is a rapidly growing retail organization that values diversity and inclusivity in the workplace. As a Retail Front End Supervisor, you will be an integral part of the store leadership team, working closely with Store Management to drive sales results, promote safety, and cultivate a diverse culture based on teamwork and...

  • Retail Store Associate

    4 weeks ago

    Studio City, California, United States CVS Health Full time

    About CVS HealthCVS Health is a leading healthcare company that is shaping the future of healthcare for people, businesses, and communities. We are committed to delivering enhanced human-centric healthcare that is personal, convenient, and affordable.Job SummaryThe Retail Store Associate position is a critical role within our organization, providing an...

  • AutoZone Store Manager Trainee

    4 weeks ago

    Cathedral City, California, United States AutoZone Full time

    AutoZone Store Manager TraineeJoin AutoZone's dynamic team as a Store Manager Trainee and embark on a challenging and rewarding career path. As a key member of our management team, you will be responsible for supporting the Store Manager in the overall operation of the store, including retail/commercial management, supervision, and policy implementation.Key...

  • AutoZone Store Manager Trainee

    4 weeks ago

    Daly City, California, United States AutoZone Full time

    AutoZone Store Manager TraineeJoin AutoZone's Management Development Program and take the first step towards a rewarding career in retail management. As a Store Manager Trainee, you will be responsible for supporting the Store Manager in the overall operation of the store, including retail/commercial management, supervision, and policy implementation.Key...

  • Retail Store Associate

    4 weeks ago

    Redwood City, California, United States Savers Full time

    About the RoleSavers is seeking a Retail Store Associate to join our team. As a Retail Store Associate, you will be responsible for creating an awesome experience for our customers, donors, and other team members.Key ResponsibilitiesProvide excellent customer service and ensure a positive shopping experience for our customers.Process donations and maintain a...