Vivia Navigator Assistant

3 weeks ago


Honolulu Hawaii, United States Ho'okele Home Care Full time
About the Role

We are seeking a highly skilled and compassionate Vivia Navigator Assistant to join our team at Ho'okele Home Care. As a key member of our customer service team, you will be responsible for providing exceptional support to seniors and their families, ensuring they receive the highest level of service and care.

Key Responsibilities
  • Answer incoming calls promptly and professionally, ensuring callers receive accurate and timely information about our services.
  • Schedule follow-up calls and meetings with Vivia Navigators to assess caller needs and suggest a plan of action.
  • Document all calls and interactions accurately in our software system to maintain seamless communication between team members.
  • Meet specific performance metrics, including call answer rates, call responsiveness, and customer satisfaction.
  • Identify opportunities to upsell and cross-sell services to increase revenue and promote customer satisfaction and loyalty.
  • Handle customer complaints with empathy and provide effective solutions or referrals to Vivia Navigators.
Requirements
  • High school diploma or equivalent; college degree preferred.
  • Proven customer service experience in a call center or similar environment.
  • Passion and compassion for helping seniors; personal experience supporting a senior helpful.
  • Strong problem-solving skills, critical thinking, and active listening abilities.
  • Excellent communication skills, both verbal and written.
  • Strong computer and data entry skills, with attention to detail and compliance with company policies.
What We Offer
  • Competitive pay rate: $21 - $23 per hour DOE.
  • Medical benefits and PTO.


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