Medical Assistant

2 months ago

Colorado Springs, Colorado, United States One Medical Full time
About One Medical

We're a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

Our Approach

We offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Our goal is to provide exceptional healthcare to more consumers, employers, care team members, and health networks, achieving better health outcomes.

The Role

We're seeking a Health Coach to join our team at one of our offices focused on our Senior Health member population (age 65+). As a Health Coach, you'll be an integral part of a primary care team, supporting patients with meeting their preventive, chronic, and acute care needs. Your primary responsibilities will include establishing trusting relationships with patients and their families, advocating for their needs, and collaborating with the care team to facilitate better healthcare outcomes.

Key Responsibilities
  • Capture relevant information about patients' health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments.
  • Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information with the patient's internal and external care team.
  • Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures.
  • Participate in the daily operations of a primary care practice, including answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space.
  • Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
  • Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.
Requirements
  • At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Benefits
  • Paid sabbatical for every five years of service.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: the base pay for this position is $32.00 per hour based on a full-time schedule.
About Our Team

We're committed to fair and equitable compensation practices. Our total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. For more information, visit our website.

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