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Supply Chain Customer Service Coordinator

2 months ago

Fort Worth, Texas, United States Richemont Full time
Position Overview
As a pivotal member of our team, the Supply Chain Customer Service Coordinator plays a crucial role in supporting the operational workflow within our workshop.

Company Background
Richemont is home to some of the most prestigious luxury goods brands, excelling in areas such as fine jewelry, exquisite timepieces, and high-end accessories. Our commitment to preserving the unique heritage and identity of each brand is matched by our dedication to innovation and creativity.

Role Responsibilities
The primary focus of this role includes:
1. Management of repair matching processes.
2. Oversight of kit box maintenance and organization.
3. Allocation and management of repair workflows.
4. Collaboration with various internal departments to ensure seamless operational processes.
5. Upholding operational standards and addressing any issues that arise.

Qualifications
To be successful in this role, candidates should possess:
- Strong computer skills, particularly in Microsoft Office; experience with SAP or Oracle is advantageous.
- A proven track record of thriving in fast-paced environments.
- Exceptional attention to detail, with the ability to maintain focus on minor aspects while keeping the overall objectives in mind.
- The capability to manage multiple tasks simultaneously without sacrificing quality.
- A proactive mindset, demonstrating initiative and self-motivation.
- Excellent analytical, organizational, and interpersonal communication skills.
- A solid understanding of client service requirements and priorities.

Compensation and Benefits
Richemont offers a competitive compensation package along with a comprehensive benefits program designed to support the health and well-being of our associates and their families. Our core benefits include medical, dental, and vision coverage, as well as health savings and flexible spending accounts. Additional offerings include life insurance, disability benefits, and a 401(k) plan with employer matching. We also emphasize the importance of work-life balance, providing wellness reimbursement benefits and paid time off. Furthermore, we encourage our associates to engage with their communities through volunteer opportunities.