Workforce Strategy Specialist

Job Title: Workforce Strategy Specialist

At Bank of America, we are committed to creating a workplace that is inclusive, diverse, and supportive of our teammates' growth and well-being.

This role is part of our Workforce Strategy, Forecasting and Performance, Reporting & Diagnostics Re-Design group, which focuses on providing proactive strategic direction for Client Protection that enables insightful reporting/analytics, effective workforce management, and Financial forecasting with business narrative.

Key Responsibilities:

• Perform complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance.
• Design and execute end-to-end Fraud financial reporting and capabilities roadmap with focus on Total cost of Fraud insights.
• Develop compelling vision and data-driven business cases for transformation initiatives.
• Lead efforts to prioritize investments in digital ID verification capabilities for new applications.
• Coach and mentor peers to improve proficiency in a variety of systems and serve as a subject matter expert on multiple business and technical-related topics.
• Identify business trends based on economic and portfolio conditions and communicate findings to senior management.
• Support execution of large-scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics-based insights.
• Responsible for developing, evaluating, and recommending new methods to improve forecasting accuracy.
• Ability to interpret financial results, extracting trends to provide valuable insights to the business and senior management.
• Assist in providing ongoing financial support to the product and loss finance teams.
• Identify and lead initiatives to continuously improve, automate, and scale forecasting processes and methodologies.
• Partner/Collaborate with finance and key stakeholders on the communication of forecast drivers, impacts, loss performance, and reconciliation.
• Prepare, distribute, and consolidate weekly, monthly, quarterly fraud loss packages.
• Identify and implement improvements with recurring monthly reporting and adhere to all deadlines.

Requirements:

• Bachelor's degree in Finance, Accounting, Economics (or related discipline).
• 5+ years of fraud experience and/or 5+ years of analytical/financial experience (Payment card/Retail Bank Finance background preferred).
• Outstanding quantitative, critical thinking, and analytical skills.
• Confidence with finance and accounting concepts.
• Ability to work with and communicate effectively with others, demonstrate leadership, and possess strong interpersonal skills.
• Ability to communicate and interact with a high degree of professionalism with executive-level personnel across the business.
• Ability to present, lead, support, and influence senior management and business stakeholders.
• Innovation mindset with the ability to challenge the status quo.
• Leadership and management skills, including development of teams and individuals.
• Ability to prioritize and handle multiple projects at the same time.
• Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines.

Preferred Qualifications:

• MBA or graduate-level work in finance, accounting, and/or business management is preferred.
• Advanced analytical and quantitative skills with demonstrated ability in using data and metrics to identify root causes.
• Basic understanding of 1st and 3rd party fraud (claims to charge-off timing, chargeback recovery rights, etc.).
• Proven strong analytical and communication skills.
• Experience leading teams.
• Strong financial knowledge and understanding of fraud loss drivers.
• Strong knowledge of programming language (i.e. SAS or SQL) and experience with e-Ledger and Enterprise GL tools (EPM).

Skills:

• Analytical Thinking.
• Business Analytics.
• Data and Trend Analysis.
• Fraud Management.
• Problem Solving.
• Collaboration.
• Innovative Thinking.
• Monitoring, Surveillance, and Testing.
• Presentation Skills.
• Risk Management.
• Data Visualization.
• Interpret Relevant Laws, Rules, and Regulations.
• Issue Management.
• Oral Communications.
• Written Communications.

Shift:

1st shift (United States of America).

Hours Per Week:

40.

Pay Transparency details:

US - NY - New York Avenue Of The Americas - Grace (NY1544).

Pay and benefits information:

Pay range: $99,157,800.00 annualized salary, offers to be determined based on experience, education, and skill set.

Discretionary incentive eligible.

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits:

This role is currently benefits eligible.

We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial, and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE.

To view the "EEO is the Law" Supplement, CLICK HERE.

View the LA County Fair Chance Ordinance.

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse.

Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern.

Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents.

Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

---