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Customer Service Associate
2 months ago
Nielsen Dodge Chrysler Jeep Ram is seeking a dedicated Service Receptionist/Cashier to enhance our customer service experience. This position is well-suited for individuals who have recently completed high school.
BENEFITS:- EDUCATIONAL ASSISTANCE: Access to free college programs through Strayer University, available both online and in-person.
- Positive work atmosphere.
- Employee discounts on products and services.
- Competitive salary based on experience.
- Comprehensive health, dental, and vision insurance.
- Life insurance coverage.
- 401k retirement savings plan.
- Paid time off for holidays and illness.
- Excellent verbal and written communication skills.
- Enthusiastic and energetic demeanor throughout the workday.
- Self-motivated and proactive.
- Warmly welcome and assist guests upon arrival.
- Maintain a tidy and inviting reception area, ensuring it is stocked with necessary supplies (e.g., refreshments, brochures).
- Provide accurate information in person or via phone/email.
- Perform various clerical tasks such as filing, photocopying, and faxing.
- Process customer payments via cash, credit cards, and checks.
- Manage customer refunds for unused parts or other valid reasons, adhering to company policies.
- Keep accurate records of transactions, provide change, and oversee financial activities during shifts.
- Schedule and confirm service appointments.
- Route customer calls to the appropriate department or individual.
- Respond to customer inquiries regarding service statuses and operational hours.
- High school diploma required.
- 1 year of proficiency in Microsoft Office preferred.
- 1 year of customer service experience preferred.