Sales and Customer Service Agent
4 days ago
This role involves working as a Customer Service Representative for AFL in Duncan, SC.
About the Position:
- The successful candidate will work under general supervision, assisting customers and agents with all aspects of the sales process.
- Duties include responding to Request For Quote (RFQ) and market leads, analyzing quotes to identify additional sales opportunities, processing customer purchase orders, and managing open orders.
- Liaising with manufacturing and commercial departments, filing and maintaining RFQs, quotations, and sales order acknowledgments, and resolving customer complaints and Return Material Authorization (RMA) requests.
Key Responsibilities:
- Respond to customer inquiries and resolve issues.
- Analyze data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to achieve business objectives.
Required Skills:
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and organizational skills.
Compensation Package: Salary estimated at $50,000 per year, based on industry standards for similar positions in the region.
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