Telecommunications Customer Support Specialist
4 days ago
The ideal candidate will have experience with quotes, orders, shipments, complaints, and payment issues. They will analyze quotes to identify additional sales opportunities, solicit and record quote feedback, and process customer purchase orders and change orders.
Responsibilities- Respond to Request For Quote (RFQ) and market leads, including qualification of market leads, review of RFQ, product identification, review of existing agreements, and obtaining pricing and lead-time.
- Analyze quotes to identify additional sales where applicable, solicit and record quote feedback, and process customer purchase orders and change orders.
- Manage customers' open orders, including processing customer expedites, periodic review of open order to identify and address issues, and communicating status/issues to customer.
- Liaise with manufacturing and commercial departments to gather information and resolve any issues.
- File and maintain RFQ, quotation, customer purchase orders, and sales order acknowledgement.
- Assist customers with additional information requirements, including providing tracking information, proof of delivery (POD), invoices, packing slips, product literature, basic technical data, test reports, website, and AFL Direct instructions.
- Submit customer complaints, including assisting in the problem-solving effort, implementing corrective actions, and creating/issuing Return Material Authorization (RMA).
- Process RMA requests, including obtaining facts, obtaining decision to accept or reject request, creating/issuing RMA, monitoring RMA, and all required communications involved.
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