Floor Manager

2 weeks ago

Tulalip, Washington, United States AllSaints Full time

About the Role

The Store Operations Manager will play a key role in ensuring the smooth day-to-day operations of the store, providing exceptional customer service, and driving sales growth. This individual will be responsible for leading a team of stylists, coaching and supporting them to achieve sales targets and deliver exceptional customer experiences.

Key Responsibilities

  • Lead and manage a team of stylists, providing coaching and support to ensure they meet sales targets and deliver exceptional customer service.
  • Oversee the day-to-day operations of the store, ensuring that all processes are running smoothly and that customers receive the best possible experience.
  • Work in partnership with the specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
  • Be an expert ambassador for the brand, with a deep knowledge of the product and the ability to inspire customers and the team.
  • Drive sales growth by commercially leading the store, ensuring that product is showcased effectively and that the best-selling products are prominently displayed.
  • Be accountable for the day-to-day operations of the store, including team deployment and ensuring that the store is set up for success each day.
  • Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
  • Proactively manage people matters, including return to work interviews, investigations, performance/attendance management, and reviews.
  • Create and implement floor plans and rotas independently, setting the store up for success each day.

Requirements

  • Passion for fashion and the ability to be an ambassador for the brand.
  • Tenacity and a winning mentality, with the ability to set challenging targets and deadlines for the team.
  • Strong knowledge of the store and its customers, with the ability to deliver on customer expectations.
  • Natural affinity for learning new systems and processes in a digital environment.
  • Honest, trustworthy, and dependable, with a strong commitment to the brand values.
  • A protector of the brand, with a focus on customer, profit, and product.
  • A confident and hardworking leader, with the ability to inspire and motivate the team.

Benefits

AllSaints offers a comprehensive benefits package, including health and wellbeing benefits, paid time off, sick leave, and enhanced parental benefits. Eligible employees may also choose to enroll family members in the benefits program.

About AllSaints

AllSaints is a global fashion brand with a strong presence in the US and Canada. We are committed to developing diverse teams and creating an inclusive environment where everyone feels valued and respected.

Equal Opportunities

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing equal opportunities to everyone in our employment and recruitment processes, regardless of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status, or age.

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