Customer Experience Specialist

5 days ago


Pleasant Grove, Utah, United States PURA, Inc. Full time

About the Role

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The Customer Care Expert will act as a liaison, providing product and services information to resolve emerging problems faced by customer accounts with accuracy and efficiency. This individual will provide world-class customer service via email, chat, and phone calls, while identifying and assessing customers' needs to achieve satisfaction.

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Key Responsibilities

  • Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Support customers by providing world class customer service via email, chat, and phone calls.
  • Provide essential feedback regarding escalation trends, opportunities and challenges to Customer Care Management.
  • Identify and assess customers' needs to achieve satisfaction while providing accurate, valid and complete information.

About You

To be successful in this role, you will need 3+ years of experience, preferably in a customer-facing environment. Proven experience and passion for customer experience improvement are essential, including operational excellence. You should also have demonstrated ability and self-motivation to excel within an environment of continuous change.

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What We Offer

We offer a full-time, hybrid position located in Pleasant Grove, UT, with compensation depending on experience. This position requires a private, quiet home space for taking phone calls. We value diversity and encourage all qualified candidates to apply.



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