Salesforce Integration Architect
4 days ago
About the Role:
We are seeking a highly skilled Salesforce Integration Architect to join our team at Specialty Company. As a key member of our technical staff, you will be responsible for designing and implementing advanced customer service solutions using Salesforce Service Cloud and Genesys Contact Center technologies.
About You:
You will have a strong background in software development and integration, with a proven track record of successfully implementing and integrating Salesforce Service Cloud with enterprise systems. Your expertise in Apex, Lightning Web Components (LWC), Flows, and other advanced Salesforce functionalities will be essential in architecting robust technical frameworks for integrating Salesforce and Genesys.
Responsibilities:
- Design and implement seamless integrations between Salesforce Service Cloud and Genesys Contact Center platforms.
- Configure and manage CTI connectors within Salesforce.
- Optimize real-time data exchanges through APIs, middleware, and webhooks for enhanced performance.
- Lead all phases of the project lifecycle, including requirements analysis, technical design, solution implementation, and testing.
Requirements:
- 5+ years of software consulting or development experience.
- Proven track record of successfully implementing and integrating Salesforce Service Cloud with enterprise systems.
- Expertise in Apex, Lightning Web Components (LWC), Flows, and other advanced Salesforce functionalities.
Salary Estimate: $120,000 - $180,000 per year,
Location: Remote.
Why Join Us:
At Specialty Company, we are dedicated to transforming customer service operations through cutting-edge technology solutions. Our team is passionate about delivering innovative solutions that enhance customer experience and operational efficiency. If you are a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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