Restaurant Manager

2 weeks ago


New York County New York, United States Puttery Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Puttery. As a Restaurant Manager, you will be responsible for overseeing the day-to-day operations of our front-of-house team, ensuring exceptional customer service and a seamless dining experience for our guests.

Key Responsibilities
  • Oversee bar operations, including service quality, cleanliness, and inventory management.
  • Conduct bar meetings and ensure adherence to steps of service.
  • Maintain inventory control and collaborate with the team to ensure smooth bar operations.
  • Focus on providing excellent first impressions to guests.
  • Deliver exceptional customer service and address guest inquiries and needs.
  • Ensure cleanliness and presentation of the initial guest contact areas.
  • Train staff in menu knowledge and reinforce service standards.
  • Develop and implement processes and structures to enhance the overall guest experience.
  • Maintain a strong focus on the steps of service for servers and server assistants.
  • Collaborate and coordinate with fellow Front of House Managers to create a cohesive unit dedicated to hospitality and service excellence.
  • Maintain a flexible schedule, including working on days, nights, holidays, and weekends.
  • Uphold and enforce safety and sanitation regulations to ensure a secure and clean working environment.
  • Foster effective communication between guests, front-of-house staff, supervisors, and managers.
  • Assist with daily staffing, recruitment, training, and continuous development of front-of-house personnel.
  • Manage shifts, ensuring the efficient flow of daily operations.
  • Comply with health and safety regulations, minimizing risks to both employees and guests.
Requirements
  • Preferably, two or more years of experience in the service industry as a manager.
  • Familiarity with cash registers, point-of-sale systems, or reservation management.
  • Friendly, outgoing, and adaptable to a fast-paced, high-energy environment.
  • Willingness to work flexible schedules, including days, nights, holidays, and weekends.
  • Strong organizational, teamwork, and multitasking skills.
  • Excellent verbal and written communication abilities.

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