Financial Counselor

3 weeks ago

Olympia, Washington, United States American Oncology Management Company Full time
Job Title: Financial Counselor

Job Summary:

A Financial Counselor serves as the liaison between patients and the practice, coordinating payments, assistance, and communication of financial responsibilities. Performs quality control functions for pre-certification and prior authorization, ensuring patients' insurance benefits are up-to-date in electronic medical records and billing software.

Key Responsibilities:
  • Monitor and coordinate pre-certification and prior authorization processes with insurance companies.
  • Review patient schedules and treatment plans to establish financial responsibility.
  • Verify insurance benefit coverage and patient fiscal responsibility.
  • Generate estimates of service and review with patients, explaining insurance benefits and fiscal responsibility.
  • Obtain necessary information from patients for assistance income guidelines.
  • Identify and review patient ageing balances and establish proper arrangements.
  • Communicate openly with providers, nursing staff, and coworkers to discuss fiscal responsibility and other items.
  • Work closely with outside entities to ensure full collaboration and completion of forms and items.
  • Assist patients with completing necessary paperwork for assistance and grant-funded programs.
Requirements:
  • High school diploma or GED required; further education or degree a plus.
  • A minimum of two years' prior experience in the healthcare field, preferably in a clinical or business office setting.
  • Prior healthcare customer service, medical terminology, and insurance verification experience.
  • Excellent verbal and communication skills, with proven insurance knowledge requirements.
  • Cash handling and monetary collection experience, with the ability to calculate and collect patients' responsibility and insurance co-pay/coinsurance.
Core Capabilities:
  • Critical thinking skills, including problem-solving, analysis, decision-making, planning, time management, and organizational skills.
  • Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
  • Good command of the English language, with effective communication skills (oral, written, presentation), active listening, and balanced feedback.
  • Strong customer focus, with the ability to build an engaging culture of quality, performance effectiveness, and operational excellence.
  • Self-management skills, including time management, conflicting priorities, self, stress, and professional development.

Travel: 0%

Standard Core Workdays/Hours: Monday to Friday, 8:00 AM - 5:00 PM

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