Customer Engagement Manager
4 weeks ago
At PetSmart, we're passionate about creating a welcoming environment for pets and their owners. As a Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently, providing an exceptional experience for every pet and pet parent who walks through our doors.
About Your RoleAs a key member of our Department Management team, you'll be responsible for leading the store team in the following areas:
- Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores. You'll build relationships with customers and their pets, creating a personalized shopping experience that sets us apart.
- Associate Leadership: You'll help lead a team of retail and pet care associates who are passionate about pets. Together, you'll create a safe, clean, and fun environment for our pets and pet parents.
- Overall Retail Initiatives: As a leader, you'll ensure our associates have extensive knowledge of pet solutions and build connections with pet parents. You'll create an exceptional customer experience that drives sales and customer loyalty.
At PetSmart, we're committed to helping you grow and develop your career. As a Customer Engagement Manager, you'll have opportunities to:
- Gain experience in different business units, from the store to the salon or Pets Hotel
- Develop your leadership skills as an Assistant Manager or Store Manager
- Tackle the challenge of a new store opening
- Transfer to any one of our 1600 stores nationwide
We're not just a pet store – we're a community of pet lovers who are passionate about making a difference. As a Customer Engagement Manager, you'll be part of a team that's dedicated to providing exceptional customer service and creating a fun, engaging environment for pets and their owners.
We're an equal opportunity employer and welcome applications from all qualified candidates. If you're passionate about pets and customer service, we'd love to hear from you.
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