Branch Manager for Service and Parts Operations

7 days ago


Hope Mills, North Carolina, United States Quality Equipment, LLC Full time
About the Job

Are you a motivated and experienced professional seeking a challenging role in the agricultural, commercial, and residential equipment industry? Do you have a passion for leadership and customer satisfaction?

We are seeking a Branch Manager for our Service and Parts Department at Quality Equipment, LLC. In this role, you will be responsible for overseeing the daily operations of both departments, ensuring excellent customer service, and driving business growth.

Key Responsibilities:
  • Serve as the point of contact for customers, addressing their inquiries and resolving any issues promptly and professionally.
  • Lead a team of technicians and parts specialists, providing guidance and support to ensure high-quality workmanship and efficient service delivery.
  • Develop and implement strategies to maximize sales, improve customer satisfaction, and increase productivity.
  • Maintain accurate records, including inventory management, warranty claims, and employee performance reviews.
Requirements:
  • Bachelor's degree in Business Administration, Engineering, or a related field.
  • A minimum of 3 years' experience in a leadership role within the agricultural or construction equipment industry.
  • Proven track record of achieving sales targets, improving customer satisfaction ratings, and reducing costs.
  • Excellent communication, problem-solving, and interpersonal skills.
  • A valid driver's license and ability to travel locally.
Benefits:
  • Competitive salary: $70,000 - $90,000 per year, depending on experience.
  • Ongoing training and development opportunities.


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