Senior Operations Manager

3 days ago


Hope Mills, North Carolina, United States Polo Restaurant Group Full time
Job Title:

Senior Operations Manager

About the Role:

We are seeking an experienced Senior Operations Manager to join our team at Polo Restaurant Group. The ideal candidate will have a strong background in restaurant management, with a focus on delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

The Senior Operations Manager will be responsible for overseeing all front-of-house (FOH) and back-of-house (BOH) operations, ensuring that they are in compliance with brand and PRG standards. This includes controlling costs, maintaining operational standards, and providing leadership to the team.

Specifically, the role will involve:

  • Striving to enhance our Guest experience by satisfying and exceeding expectations;
  • Supporting the General Manager and Assistant General Manager in the use of all systems and training programs;
  • Providing crew members with appropriate training and development opportunities;
  • Assisting in the execution of quarterly business plans;
  • Overseeing FOH and BOH operations to ensure compliance with brand and PRG standards;
  • Controlling costs by maintaining operational standards, proper truck ordering/receiving, and inventory control;
  • Providing leadership by generating excitement, enthusiasm, and a positive mental attitude towards company objectives;
Requirements:

To be successful in this role, you will need to have:

  • A minimum of 3 years' experience in a similar role within the hospitality industry;
  • Proven track record of driving business growth and improving customer satisfaction;
  • Strong leadership and communication skills;
  • Ability to work effectively in a fast-paced environment;
  • High school diploma or equivalent required; degree preferred;
  • Familiarity with POS systems and other restaurant technology;
  • Physical ability to lift up to 50 pounds and stand for long periods.
Benefits:

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including:

  • Employee discounts;
  • Free food & snacks;
  • Free uniforms;
  • Medical, dental, and vision insurance;
  • 401(k) matching program;
  • Tuition reimbursement;
  • And more
About Us:

Polo Restaurant Group is a dynamic and growing company dedicated to delivering exceptional customer experiences. We are committed to fostering a culture of excellence, innovation, and teamwork. If you are passionate about the hospitality industry and have a drive to succeed, we encourage you to apply for this exciting opportunity.



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