Technical Support Specialist
4 weeks ago
Location: Charlotte, NC
Job Type: Full-Time, On-Site (5 days a week)
Overview: We are seeking a motivated and reliable Support Technician to join our dynamic team in Charlotte, NC. This entry-level position is ideal for someone with at least one year of IT experience who is eager to grow in a supportive environment. The successful candidate will be a versatile "jack of all trades," proficient in various technologies and ready to tackle diverse challenges.
Key Responsibilities:
- Provide technical support for hardware and software issues, primarily focused on Windows and Linux environments.
- Reimage computers and assist with system upgrades and installations.
- Utilize ServiceNow for ticketing and tracking support requests.
- Collaborate with team members to maintain and support NextGen and EHR systems or comparable platforms.
- Ensure timely resolution of technical issues and maintain high levels of customer satisfaction.
- Maintain a clean driving record and use reliable transportation for on-site support as needed.
- Minimum of 1 year of IT experience in a support role.
- Preferred: IT certification or degree in a related field.
- Experience with Windows and Linux operating systems.
- Familiarity with reimaging computers and EHR systems (NextGen or comparable).
- Knowledge of ServiceNow or similar ticketing systems.
- Strong problem-solving skills and a willingness to learn.
- Clean driving record and reliable transportation.
- A collaborative work environment with two individual contributors.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family.
- Dental & Orthodontia Benefits.
- Vision Benefits.
- Health Savings Account (HSA).
- Health and Dependent Care Flexible Spending Accounts.
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance.
- Hospital Indemnity Insurance.
- 401(k) including match with pre and post-tax options.
- Paid Sick Time Leave.
- Legal and Identity Protection Plans.
- Pre-tax Commuter Benefit.
- 529 College Saver Plan.
Specialization: Technical Support Motion Recruitment
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