Customer Service Representative

4 weeks ago


Carlsbad, United States El Pollo Loco Full time

Job Summary: As a Cashier at El Pollo Loco, you will provide exceptional customer service by greeting each guest with a smile and making them feel welcome. You may be asked to run the drive-thru station and work with a team to deliver fast and efficient service. Your primary goal will be to ensure great guest service 100% of the time.

Responsibilities:

  • Provide friendly and courteous service to guests
  • Run the drive-thru station and work with a team to deliver fast and efficient service
  • Ensure great guest service 100% of the time

Requirements:

  • No experience is required, but one or more years of experience in a restaurant or customer service position is preferred
  • No education is required, but a High School Diploma or equivalent (GED) is preferred
  • Ability to speak and read English is required (second language a plus)
  • Ability to speak effectively with external customers
  • Customer service skills and experience entering orders into a Point-Of-Sales (POS) system is preferred
  • A food handler card is required where applicable

What We Offer:

  • Full-Time and Part-Time hours are available
  • Career Advancement/Career Plan: We promote heavily from within, so from a Crew Member you can develop to become a Shift Leader, Assistant Manager, General Manager, and beyond
  • Work Attire: EPL logo'd shirt will be provided, black pants or jeans and no-slip shoes required

About Us: El Pollo Loco is a fast-casual restaurant chain that has been serving delicious citrus-marinated fire-grilled chicken for over 35 years. We are committed to providing our guests with an exceptional dining experience and our Crew Members with opportunities for growth and development.



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