Fertility Network Specialist

3 weeks ago


New York, New York, United States Progyny Full time

Are you a detail-oriented professional with a passion for delivering exceptional customer experiences? We're seeking a Fertility Network Specialist to join our team at Progyny. As a key member of our operations department, you'll play a vital role in ensuring the seamless delivery of our fertility benefits solution.

The successful candidate will be responsible for managing daily interactions with our members and in-network clinics, creating and sending authorizations, answering billing inquiries, resolving member billing issues, reviewing denied claims, and handling a high volume of phone calls and emails. You'll work closely with our team to ensure an elevated level of customer service, maintain positive relationships within the network, and maximize productivity by reviewing accuracy for claims processing.

This is a fast-paced environment that requires flexibility, resourcefulness, and excellent communication skills. If you're passionate about delivering exceptional customer experiences and have experience in a healthcare setting, we'd love to hear from you.

**Required Skills and Qualifications:**

  • Some experience required in a healthcare environment; knowledge of the fertility industry is strongly preferred
  • Undergraduate degree strongly preferred
  • Demonstrated ability in Microsoft Excel required, and Salesforce knowledge preferred

We offer a competitive salary range of $96,000 - $112,000 per year, depending on experience.



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