Fertility Clinic Liaison

2 days ago


New York, New York, United States Maven Clinic Full time
About the Job

We are seeking a highly motivated Senior Associate, Network Operations to join our team at Maven Clinic. As a key member of the Network Operations team, you will be responsible for managing the day-to-day operations of our Maven Performance Network.

Key Responsibilities
  1. Partner Support: Provide excellent customer service to fertility network partners by responding to inbound emails and calls related to Maven workflows and member benefits
  2. Issue Resolution: Manage end-to-end resolution of Maven member issues with fertility network partners, ensuring timely and effective resolution
  3. Care Implementation: Assist with implementation and transition of care within the network for new Maven Managed Benefit clients, ensuring seamless integration
  4. Liaison Services: Serve as liaison between network stakeholders and internal teams to relay product bugs and feedback, fostering strong relationships
  5. Training and Development: Lead onboarding sessions and refresher trainings with clinic partners, promoting knowledge sharing and best practices
  6. Directory Maintenance: Own fertility network directory maintenance and updates, ensuring accurate and up-to-date information
  7. Process Improvement: Create and maintain SOPs and assist with overall organization of Network Operations team resources, driving process improvement and efficiency
  8. Special Projects: Own network reporting initiatives and special projects, leveraging your analytical skills and expertise
Requirements
  • Proven track record of success in provider operations, provider/customer success, and/or account management
  • Familiarity with fertility industry a plus
  • Fertility billing experience an asset
  • Excellent organizational and analytical skills, with proficiency in Excel/Google Sheets
  • Superb communication and interpersonal skills
  • Experience working with internal and external stakeholders
  • Ability to manage and document complex operational processes
  • Self-motivated and resourceful, with a bias towards action and efficiency
  • Team player with a passion for driving success in a fast-paced environment
About Maven Clinic

Maven Clinic is a leading virtual clinic for women and families, dedicated to making healthcare work for all. Our award-winning digital programs provide clinical, emotional, and financial support, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife.

We're committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities.



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