Network Operations Specialist

3 weeks ago


New York, New York, United States Maven Clinic Full time
About the Role

Maven Clinic is seeking a highly skilled Senior Associate, Network Operations to manage the day-to-day operations of our Maven Performance Network. As a key member of the Network Operations team, you will play a critical role in helping to manage and support our network of fertility clinics and partners.

Key Responsibilities
  • Support inbound emails and calls from fertility network partners related to Maven workflows and member benefits
  • Manage end-to-end resolution of Maven member issues with fertility network partners
  • Assist with implementation and transition of care within the network for new Maven Managed Benefit clients
  • Serve as liaison between network stakeholders and internal teams to relay product bugs and feedback
  • Lead onboarding sessions and refresher trainings with clinic partners
  • Own fertility network directory maintenance and updates
  • Create and maintain SOPs and assist with overall organization of Network Operations team resources
  • Own network reporting initiatives and special projects
Requirements
  • 3+ years of experience in provider operations, provider/customer success, and/or account management
  • Fertility industry experience is a plus
  • Fertility billing experience is a plus
  • Stellar organizational and analytical skill sets with high Excel/Google Sheets fluency
  • Strong, clear verbal and written communication
  • Direct experience communicating with internal and external stakeholders
  • Demonstrated ability to manage and document complex operational processes
  • Resourceful, highly organized self-starter with a bias towards action and efficiency
  • Trusted, team player looking to drive success in a fast-paced, start-up environment


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