Technical Support Specialist, NYC
1 week ago
At Stone Alliance Group, we're dedicated to transforming the lives of children and families struggling with mental health and learning disorders. Our team works tirelessly to deliver the highest standards of care, advance the science of the developing brain, and empower parents, professionals, and policymakers to support children when and where they need it most.
We believe that everyone deserves access to quality care, which is why we're committed to creating a positive impact in our community. Join us in making a difference in the lives of those who need it most.
Job DescriptionThis full-time, on-site position is located in our New York Midtown office. As a Service Desk Technician, you will be responsible for providing daily hands-on support to end-users. Your primary responsibility will be to partner with internal users at all levels of the organization to resolve IT issues through documented procedures.
Responsibilities:- Customer Service: Provide high-level communication with staff, ensuring their needs are met promptly and professionally.
- Issue Resolution: Rapidly respond to and own issues and requests reported by end-users via Microsoft Teams chat, telephone, or email.
- Conference Room Technology: Support remote meetings using Zoom/Teams, ensuring seamless connectivity and minimal technical disruptions.
- Technical Support: Troubleshoot software, hardware, and cabling issues, performing general technical support as needed.
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