Intake Coordinator

2 weeks ago


Marysville, California, United States Freedom Home Health And Hospice Care Services Inc Full time
Job Description

Job Title: Intake Coordinator/Scheduler

Job Summary:

We are seeking a highly skilled Intake Coordinator/Scheduler to join our team at Freedom Home Health and Hospice Care Services Inc. The successful candidate will be responsible for managing all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

Key Responsibilities:

  • Perform daily patient referral and intake operations
  • Ensure compliance with state, federal, and CHAP referral/intake regulatory requirements
  • Implement improved work methods and procedures to ensure patients are admitted in accordance with policy
  • Establish and maintain positive working relationships with current and potential referral sources
  • Ensure seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers
  • Ensure maximum third-party reimbursement through direct oversight of insurance verification and authorization processes
  • Build and monitor community and customer perceptions of Freedom Home Health and Hospice Care Services Inc. as a high-quality provider of services
  • Gather, collate, and report referral statistics, including key customer referral trends
  • Maintain comprehensive working knowledge of Freedom Home Health and Hospice Care Services Inc. contractual relationships and ensure that patients are admitted according to contract provisions
  • Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Freedom Home Health Care

Requirements:

  • High school graduate or equivalent
  • Two (2) years data entry experience
  • Previous computer experience, preferably in home health or similar operation
  • Previous healthcare-related experience

Skills:

  • Ability to type 50 words per minute
  • Word processing skills
  • Personal computer skills
  • Demonstrates good communication, negotiation, and public relations skills

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