Client Services and Sales Support Specialist

1 month ago

Dallas, Texas, United States SpeedPro DallasFort Worth - Mid Cities Full time
Job Overview

Benefits:

  • 401(k) plan
  • 401(k) matching program
  • Competitive salary structure
  • Health insurance coverage
  • Opportunities for career advancement
  • Paid time off policy
  • Training and development programs

At SpeedPro Dallas/Fort Worth - Mid Cities, we are dedicated to crafting visual solutions that transform the business landscape. Our mission is to empower companies to express their ideas through engaging content that enhances marketing effectiveness. We are the creative force behind the eye-catching graphics you see on vehicles and the stunning murals that adorn businesses, educational institutions, and sports venues nationwide. Our expertise lies in large-format printing that delivers the impactful presence our clients seek.


We operate with enthusiasm, dedication, and professionalism, driven by a culture of innovation and entrepreneurship. We are on the lookout for talented individuals to contribute to our vision.


Key Responsibilities:

  • Exhibit a professional demeanor that aligns with the commitment to quality and respect for individuals.
  • Facilitate and participate in client-facing design and production discussions to promote printing best practices that enhance efficiency.
  • Handle all inquiries and orders for products and services through various communication channels.
  • Ensure accurate and timely data entry into the Production Management System, including customer and vendor management, job scheduling, and invoicing.
  • Monitor and record costs associated with job estimates to support precise billing.
  • Maintain effective communication with the Owner, Director of Operations, and Production staff to ensure production and customer goals are achieved.
  • Conduct outreach to potential clients.
  • Utilize the proprietary CRM system for tracking interactions with prospective and existing customers.
  • Address customer inquiries and provide timely updates and solutions.
  • Review and approve artwork proofs.
  • Complete and maintain necessary documentation, including marketing and tracking logs.
  • Assist with proof creation and print production as needed to meet project demands.
  • Adhere to all safety protocols.

Qualifications:

  • Curiosity in sales, with a focus on understanding customer needs and building relationships.
  • At least 2 years of experience in the printing industry.
  • Highly motivated with a positive attitude and a passion for helping others.
  • Professionalism and confidence, with a proactive approach to achieving results.
  • Ability to adapt to various customer styles.
  • Strong verbal and written communication skills, along with excellent interpersonal abilities.
  • Intermediate knowledge of workflow standards, prepress, and digital printing processes.
  • Familiarity with shipping and mailing operations.
  • Proficient in software applications including Adobe Acrobat, InDesign, Illustrator, Photoshop, as well as Microsoft Office Suite.
  • Sales experience is a plus.

Physical Requirements:

  • Ability to thrive in a fast-paced environment with frequent changes in priorities.
  • Capability to lift objects weighing up to 50 lbs.
  • Exposure to moderate to loud noise levels.

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