Customer Support Representative
2 weeks ago
Customer Service Specialist Position at Big Y
Are you passionate about delivering exceptional service to customers? Big Y is in search of a dedicated individual who thrives in a collaborative environment and possesses strong communication abilities. We are looking for someone who can surpass our customers' expectations and contribute to a delightful shopping experience through superior service.
KEY RESPONSIBILITIES:
- Oversee checkout transactions and customer interactions to reduce product loss.
- Identify and resolve technical challenges while keeping the Customer Service Manager informed.
QUALIFICATIONS:
- Embody Big Y's Culture of Caring and Commitment to Excellence.
- Exhibit strong organizational and interpersonal capabilities.
- Collaborate effectively with colleagues to meet operational objectives.
- Accurately manage cash registers and financial transactions.
- Provide technical assistance to customers as needed.
- Ensure adherence to company policies and procedures.
- Must be at least 18 years old.
CORE FUNCTIONS:
- Deliver outstanding customer service and foster a satisfying shopping environment.
- Work alongside team members to enhance the customer experience.
- Supervise the workflow of customer service staff and manage self-checkout operations.
- Partner with management to achieve operational targets.
- Detect and prevent theft and unusual transactions.
- Promote continuous improvement and innovative practices.
- Comply with regulatory standards and company policies regarding employment, safety, and sanitation.
- Implement loss prevention strategies and protocols.
- Complete all required training promptly.
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