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Customer Support Representative

2 months ago

Bethel, United States Big Y Full time

Customer Service Specialist Position at Big Y

Are you passionate about delivering exceptional service to customers? Big Y is in search of a dedicated individual who thrives in a collaborative environment and possesses strong communication abilities. We are looking for someone who can enhance our customers' shopping experiences through outstanding service.

KEY RESPONSIBILITIES:

  • Oversee checkout transactions and customer interactions to reduce product loss.
  • Identify and resolve technical issues while maintaining ongoing communication with the Customer Service Manager.

QUALIFICATIONS:

  • Embody Big Y's values of Caring and Excellence.
  • Exhibit strong organizational and interpersonal skills.
  • Collaborate effectively with team members to meet operational objectives.
  • Accurately manage registers and handle financial transactions.
  • Provide assistance with technical inquiries from customers.
  • Ensure adherence to company policies and regulations.
  • Must be at least 18 years old.

CORE FUNCTIONS:

  • Deliver top-notch customer service and foster a pleasant shopping atmosphere.
  • Work alongside colleagues to improve customer satisfaction.
  • Supervise the workflow of customer service staff and manage self-checkout systems.
  • Partner with management to achieve operational targets.
  • Detect and prevent theft and questionable transactions.
  • Promote a culture of continuous improvement and innovation.
  • Comply with all relevant regulations and company policies regarding employment, safety, and sanitation.
  • Implement loss prevention strategies and protocols.
  • Complete all required training in a timely manner.