Customer Experience Associate
1 month ago
Enterprise Holdings is seeking a Customer Experience Representative to join our team. As a key member of our Enterprise Mobility team, you will be responsible for providing exceptional customer service to our clients. Your primary focus will be on ensuring a seamless and efficient rental experience for our customers. This includes greeting customers in a professional and friendly manner, providing information on rental terms and conditions, and offering additional services such as protection products and fuel options. You will also be responsible for answering incoming calls, placing outgoing calls, and assisting with the assessment of rental vehicles upon return. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply. We offer a competitive hourly rate of $14.96, a consistent full-time schedule, and a range of benefits including paid time off, employee discounts, and training and development opportunities. Our team is committed to providing a positive and supportive work environment, and we are looking for someone who shares our values and is eager to contribute to our success. Responsibilities include:
* Meet and greet customers in a professional and friendly manner
* Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
* Offer additional customer assistance by providing directions, maps, local area information, and service information
* Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
* Place outgoing calls for callback management and miscellaneous calls as assigned
* Assist in assessing the condition of rental vehicles upon return
* Notify management of any known customer or vehicle problems
* Continuously build knowledge and skills through on-the-job training and development opportunities
Qualifications:
* Must be at least 18 years old
* High school diploma or GED required
* Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol-related conviction on driving record in the past 5 years
* Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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Monroe, Louisiana, United States Enterprise Mobility Inc Full time{"h1": "Customer Experience Representative", "h2": "Overview", "p": "At Enterprise Mobility Inc, we are committed to providing exceptional customer experiences. As a Customer Experience Representative, you will play a vital role in delivering superior service to our customers, ensuring their needs are met and exceeded. Responsibilities:", "ul": [{"li":...
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