Sales Team Lead

2 weeks ago

Charlotte, North Carolina, United States CSC GENERATION Full time
Job Title: Assistant Store Manager

At Sur La Table, we're dedicated to providing our customers with an exceptional culinary experience. As an Assistant Store Manager, you'll play a crucial role in achieving this goal.


About the Role

The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or a Store Manager (SM) in the achievement of sales goals, store operations, and the staffing and performance management of all retail employees.


Key Responsibilities

Models and holds employees accountable to customer service standards.


Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees.


Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.


Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs.


Works as a part of a high-performing team to achieve store's sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty.


Provides coaching in the moment and performance feedback to employees. May assist the GM or SM in delivering formal performance reviews.


Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives.


Anticipates and solves problems by taking decisive action, follows up with the GM or SM.


Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.


Manages deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses.


Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.


Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.


Apartners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary.


Requirements

Experience and Required Qualifications


1-2 years of progressively responsible retail management experience.


Prior experience as a Sur La Table Store Floor Lead, preferred.


Experience driving sales and motivating high performing sales teams.


Experience training others and holding teams accountable.


Proficient in POS Systems.


Proficient with MS Office Suite (Outlook, Word and Excel).


May require Food Handlers Permit or Food Manager Certification.


Core Competencies

Focus on the Customer


You inspire and delight your customers.


Be Genuine


Your communication style is respectful, effective and sincere.


Make the Right Call


You effectively blend knowledge, experience, wisdom & decisive action.


Take Ownership


You are committed, responsible and provide solutions.


Achieve Results


You meet and exceed goals and expectations.

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