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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at GFL USA. As a key member of our sales team, you will play a critical role in promoting our solid waste services to businesses and industrial establishments.
Key Responsibilities- Provide exceptional customer service and support to our clients via phone, email, and in-person interactions.
- Assist outside sales representatives with appointment setting, customer tracking, and quotations.
- Monitor and resolve customer complaints, driver route sheets, and call-in sheets in a timely and professional manner.
- Track customer information and concerns, and enter data into our database.
- Research and complete customer refunds, and submit for approval before payment.
- Maintain new account files and ensure accurate and timely information is provided to customers.
- Work closely with supervisors to ensure all missed stops and special pick-ups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- High School Diploma or GED.
- Two to four years of customer service call center experience.
- Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
- Excellent communication and problem-solving skills.
- Proficient in Microsoft Outlook, Word, and Excel.
- 15 days of paid time off.
- Four medical plan options, including an HSA with employer contribution and match program.
- Medical, dental, and vision coverage.
- 401(k) with an employer match.
- Paid holidays.
- Employee Assistance Program with free counseling services.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are interested in this opportunity, please submit your application. We thank you for your interest in GFL USA.
