Heavy Equipment Warranty Specialist

4 weeks ago


Cary, North Carolina, United States Kimmel & Associates Full time
About Kimmel & Associates:
A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. Kimmel & Associates considers its employees to be their most important asset. By recruiting the most highly trained employees, they set their mark above the competition.

About the Position:
Kimmel & Associates is hiring a Heavy Equipment Warranty Specialist to assist service departments with warranty rules and requirements. The ideal candidate will have prior supervisory experience over a technical or parts staff in heavy equipment and possess good interpersonal skills. The Heavy Equipment Warranty Specialist will be responsible for learning and understanding internal company systems, applying warranty guidelines and technical information to service invoices to develop warranty claims, and maintaining claim tracking spreadsheets and documentation. The Heavy Equipment Warranty Specialist will also process warranty credit memos/checks to settle invoices and assist in other duties as may be assigned.

Responsibilities:
• Learn and understand internal company systems
• Apply warranty guidelines and technical information to service invoices to develop warranty claims
• Understand OEM warranty systems to enter/process warranty claims
• Maintain claim tracking spreadsheets and documentation
• Process warranty credit memos/checks to settle invoices
• Assist in other duties as may be assigned

Requirements:
• Prior supervisory experience over a technical or parts staff in heavy equipment
• Possesses good interpersonal skills
• Knowledge of safe job practices & regulations related to OSHA and MSHA
• Aptitude for repairing, troubleshooting, and servicing equipment in a shop environment
• Basic mechanical knowledge of tools and mechanical work for repairing equipment
• Volvo heavy equipment experience preferred

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