Classroom Technology Specialist

3 weeks ago


Cary, North Carolina, United States Wake County Public Schools Full time

Overview: Empowering Learning Through Technology

Job Title: Classroom Technology Specialist

Location: Cary, NC

Job Type: Full-time

Salary: $54,000 - $64,000 per year

Job Description:

We are seeking a highly skilled Classroom Technology Specialist to join our team at Wake County Public Schools. As a key member of our Technology Services Division, you will play a critical role in providing exceptional customer support for classroom technology hardware and software across all sites in the Wake County Public School System.

Responsibilities:

  • Resolve Service Calls: Efficiently resolve service calls related to classroom technology use in accordance with system standards, procedures, and policies.
  • Troubleshooting and Diagnostic Tasks: Perform basic troubleshooting, assessment, and diagnostic tasks on technology hardware and software.
  • Installation Services: Perform basic installation services (unboxing, connecting, setup, configuration) of classroom technology and AV equipment.
  • Team Collaboration: Work with the team and vendors on large and small projects related to classroom technology (upgrades, retrofits, replacements, installations, inventory, maintenance, etc.).
  • Documentation: Maintain accurate, detailed, and thorough documentation, as required.
  • Compliance: Comply with all WCPSS standards, procedures, and processes, and complete required paperwork and documentation, as required.

Requirements:

  • Education: Associates degree or higher in a relevant technology field or other related field; OR experience in an educational environment supporting classroom technology or experience in a non-educational environment supporting customers and/or technology.
  • Certifications: Must hold and maintain a valid motor vehicle operator's license according to the State of North Carolina requirements.

Preferred Qualifications:

  • Certifications: A+, CompTIA, and similar certifications.
  • Experience: Experience with AV support, installation, setup, and/or use.

Work Environment/Physical Requirements:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the community. Work at times requires the ability to lift, carry, push, pull, or exert up to 25 pounds. Physical requirements are consistent with those for medium work. The work requires frequently involving driving automotive equipment.

Disclaimer: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.



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