Insurance Claims Collector

3 weeks ago


San Diego, California, United States Bill Howe Plumbing Full time
Job Summary:
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As a skilled Insurance Claims Collector, you will be responsible for managing the collection of outstanding insurance claims, premiums, and related payments. This role requires a detail-oriented individual with a strong understanding of insurance policies, billing procedures, and customer service.
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The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to resolve complex payment issues efficiently while maintaining strong relationships with clients, insurance carriers, and other stakeholders. You will also collect on projects where the claim was denied or the client is paying out of pocket.
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Key Responsibilities:
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  • Claims & Premium Collection:
    • Follow up on outstanding insurance claims, premiums, and balances for both individual and business accounts.
    • Contact clients, policyholders, and insurance providers to ensure timely collection of overdue payments.
  • Account Review & Analysis:
    • Review client accounts and insurance policies to identify discrepancies and resolve payment issues.
    • Investigate and verify billing issues related to claims, premiums, and other insurance-related payments.
  • Billing Communication:
    • Communicate directly with policyholders and insurance companies to clarify and resolve discrepancies or unpaid balances.
    • Provide detailed explanations of bills, coverage details, and payment terms to clients.
  • Documentation & Reporting:
    • Accurately document all communications, actions, and decisions regarding the collection process.
    • Maintain up-to-date records of accounts, payments, and outstanding balances in the system.
    • Prepare and submit regular reports on collections status, aged accounts, and progress on delinquent balances.
  • Dispute Resolution:
    • Handle and resolve disputes related to insurance claims, premiums, and payments, working closely with internal teams or external insurers as necessary.
    • Negotiate payment plans or settlement options with policyholders who are experiencing financial difficulties.
  • Compliance & Regulations:
    • Ensure that all collection activities comply with applicable laws, insurance regulations, and company policies.
    • Stay informed about industry changes, policies, and insurance billing procedures.
  • Customer Service:
    • Provide excellent customer service by addressing client inquiries and concerns in a timely and professional manner.
    • Work to maintain positive relationships with clients, policyholders, and insurance companies while effectively managing collections.

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About Us:
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At Bill Howe Plumbing, we pride ourselves on providing exceptional customer service and building lasting relationships with our clients. As an Insurance Claims Collector, you will be part of a dynamic team dedicated to delivering top-notch results and exceeding client expectations. With a focus on integrity, professionalism, and expertise, we strive to make a positive impact on our community and set a new standard for excellence in the industry.
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What We Offer:
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• Estimated salary: $60,000 - $80,000 per year
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• Competitive benefits package, including health insurance, 401(k) matching, and paid time off
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• Opportunities for career growth and professional development
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• Collaborative and supportive work environment
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• Recognition and rewards for outstanding performance
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If you're a motivated and results-driven individual with a passion for insurance and customer service, we encourage you to apply for this exciting opportunity.

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