Gaming Floor Ambassador
4 weeks ago
Job Summary:
Casino Del Sol Resort is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional guest service, generating sales, and safeguarding the assets of the Gaming Enterprise Division.
Duties and Responsibilities:
- Welcomes and greets all guests, ensuring they receive outstanding service by maintaining a professional level of communication and demonstrating solid product knowledge at all times.
- Interacts with guests, assists in locating merchandise, gives product presentations, and convinces them to make purchases.
- Informs supervisor of special guest requests.
- Processes credit card and cash transactions and bags merchandise, ensuring accuracy of sales data and cash handling, including balancing of assigned bank.
- Redeems scripts, vouchers, coupons, and receipts for products.
- Processes mail orders and sells gift certificates.
- Produces end-of-shift reports.
- Exhibits results-oriented behavior by resolving problems and anticipating needs.
- Addresses issues in a pleasant and professional manner and keeps the supervisor informed; refers situations that are difficult to resolve to a supervisor.
- Passes all retail sales goals successfully.
- Maintains the proper display of goods on the floor and checks the merchandise to ensure it complies with quality standards.
- Assists in floor moves, merchandising, display maintenance, and housekeeping.
- Assists in processing and replenishing merchandise as well as monitoring floor stock.
- Assists in completing price changes within the retail outlets.
- Participates in year-end inventory and cycle counts.
- Maintains an awareness of all promotions and advertisements.
- Notifies supervisor if equipment is broken and needs repair or replacement.
- Follows established safety and security policies and procedures, including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
- Maintains cleanliness of store areas throughout the shift, practicing clean-as-you-go procedures.
- Displays a diplomatic, polished, and professional demeanor in the workplace.
- Ensures uniform and personal appearance is clean and professional.
- Fosters a team environment by working collaboratively with co-workers.
- Displays initiative and ability to work with a minimum amount of supervision.
- Participates in professional development activities, such as sales trainings.
- Maintains an awareness of current trends in the retail industry, with a focus on product development.
- Acts as a resource for GED policies, programs, services, and activities.
- Attends departmental and GED meetings as required.
- Maintains confidentiality of proprietary information; protects GED assets.
- Performs other job-related duties as assigned.
Knowledge, Skills, and Abilities:
- Knowledge of service industry standards for full-service and upscale luxury hotels.
- Knowledge of merchandising and suggestive selling.
- Knowledge of departmental and GED policies, standards, and procedures, as well as applicable laws and regulations.
- Organizational and time management skills.
- Good communication skills.
- Skill in working courteously with guests, as well as developing and maintaining good working relationships.
- Ability to communicate and follow directions effectively.
- Ability to meet assigned goals.
- Ability to perform mathematical computations pertaining to the position, including the ability to accurately handle and count money, as well as make change.
- Ability to operate all equipment needed for the position, including standard office equipment, such as a multi-line telephone and computer.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read and write legibly.
- Ability to maintain confidentiality.
- Ability to maintain the physical stamina required, including an ability to stand for long periods.
- Ability to lift and move twenty (20) or more pounds, with or without a reasonable accommodation.
- Ability to stand, stoop, bend, kneel, and crouch, and reach objects above shoulder height.
- Ability to work in a smoking environment.
Minimum Qualifications:
- Proficiency with cash registers, calculators, currency transactions, and point-of-sale systems.
- Ability to maintain the physical stamina required, including an ability to stand for long periods.
- Ability to lift and move twenty (20) or more pounds, with or without a reasonable accommodation.
- Demonstrated track-record of providing excellent guest service.
- Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
- Must be able to work in a smoking environment.
- Must have employment eligibility in the United States.
- Must be able to obtain, maintain, and retain a valid gaming license.
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