Arcade Operations Manager
4 weeks ago
Job Summary: We are seeking a highly skilled and experienced Arcade Operations Manager to join our team at Roadhouse Cinemas. The successful candidate will be responsible for managing the day-to-day operations of our arcade, ensuring a smooth and enjoyable experience for our guests.
Key Responsibilities:
* Coordinate the tasks of employees on shift to ensure a seamless flow of operations
* Provide regular communications between management and hourly employees
* Complete the opening and closing checklists daily, while on shift
* Overall management of guest services and employee relations
* Conduct daily cash handling
* Conduct weekly arcade sales revenue audit with IT Manager
* Walk the building and arcade to observe and report safety compliance and maintenance needs
* Assist with injury reports for guests and/or employees
* Monitor and controls cleanliness of arcade, theatres, and restrooms
* Monitor for potential theft from policy abuse by guests to internal theft by employees by running reports, and notifies GM, HR and/or owners immediately
* Responsible for balancing drawers, issuing drawers, filling out the daily safe log, ticket log, and weekly ticket inventory
* Use of RTS and Intercard software daily
* Conduct voids and refunds
* Understand how to maintain and troubleshoot bowling and arcade games
* Uses proper RoadHouse procedures and follows set policies
* Maintain situational awareness, knowing when and where to step in and assist, including running food and drinks, assisting at the bar or concession stand & assisting with theatre cleans when needed
* Help with the training of employees, following the correct process with the intent to train quality workers and reduce turn over
* Work on projects or tasks assigned by the GM or IT Manager
* Hire employees for the arcade department
* Focus on redemption booth - keeping shelves stocked at all times, ordering product, keeping redemption booth orderly and clean
* Knowledge of current, popular merchandise trends
* Ensures all large prize deliveries are put away, organized, and stocked in a timely manner
* Schedule department weekly in a timely manner
* Complete shift notes daily
* Conduct arcade inventory
* Constantly taking the pulse of the business, with a presence most often on the floor, not in an office
* Communicate with maintenance regularly about any IT/maintenance needs in the department
* Work alongside with Arcade M.I.T.
* Daily walkthrough to check bowling and all arcade games to make sure they are all functioning properly
Requirements:
* Previous arcade, maintenance, or IT experience
* Previous experience with RTS and Intercard preferred
* eTIPS and Food Handlers card within 90 days of hire
* Computer proficiency
* At least 1 year of management experience
* Ability to positively communicate and instruct team members
* Ability to balance the concepts of teamwork, guest service, and profitability
* Must be able to work any shift, weekends, holidays, and special events as needed
* Must have employment eligibility in U.S.
Physical Requirements:
* Ability to stand 90% of workday and bend/crouch for 10% of workday
* Ability to multi-task and meet deadlines
* Ability to withstand high levels of heights
* Ability to lift 50 lbs at waist or shoulder level
About Us:
Roadhouse Cinemas is a dynamic and fast-paced entertainment venue that offers a unique experience for our guests. We are committed to providing a safe and enjoyable environment for all our visitors.
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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