Customer Service Director

4 weeks ago


Canton, Michigan, United States Chris Schuler - State Farm Agent Full time

bJobTitle:/bCustomerServiceManagerbrbrbJobSummary:/bbrbrAsaCustomerServiceManagerwithChrisSchuler-StateFarmAgent,youwillberesponsiblefordeliveringexceptionalclientexperiencesthatdrivethegrowthofoursuccessfulinsuranceagency.Yourattentiontodetail,customerserviceskills,anddesiretohelppeoplemakeyouanidealfit.Youwillenhanceyourcareerwhileresolvingcustomerinquiries,coordinatingwithotheragencyteammembers,andanticipatingtheneedsofthecommunitymembersyousupport.brbrbKeyResponsibilities:/bbrbrEstablishcustomerrelationshipsandfollowupwithcustomersasneeded.brbrProvideprompt,accurate,andfriendlycustomerservice.Servicecanincluderespondingtoinquiriesregardinginsuranceavailability,eligibility,coverages,policychanges,transfers,claimsubmissionsandbillingclarification.brbrUseacustomer-focused,needs-basedreviewprocesstoeducatecustomersaboutinsuranceoptions.brbrUseexemplarycommunicationtoefficientlymeettheneedsofcustomerswhilepromotingthedevelopmentofourbusiness.brbrbRequirements:/bbrbrDedicatedtocustomerservicebrbrAbletoeffectivelyrelatetoacustomer,answertheirquestions,andanticipatetheirneeds.brbrExcellentcommunicationskillstoassistcustomersandcoordinatewithotheragencyteammembersbrbrProactiveinproblem-solvingbrbrbBenefits:/bbrbrHourlypay/SalarybrbrGrowthpotential/OpportunityforadvancementwithinmyofficebrbrPaidtimeoff(vacationandpersonal/sickdays)brbrValuablecareer-buildingexperience



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