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Patient Care Coordinator
2 months ago
Center for Orthopedic and Research Excel is seeking a dedicated Patient Service Representative to join our team. This role is essential in ensuring a seamless experience for our patients at our orthopedic facility.
Work Schedule: Monday to Friday, with varying shifts to accommodate patient needs.
About Us: At Center for Orthopedic and Research Excel, we pride ourselves on providing comprehensive orthopedic care. Our practice has expanded significantly, offering specialized services across multiple locations, supported by a team of experienced professionals.
We value our employees and strive to create a supportive work environment. Our extensive benefits package includes:
- Comprehensive Health, Pharmacy, Vision, and Dental Benefits
- Disability and Protective Coverage
- Health Savings Account with employer contributions
- 401(k) plan with company matching
- 24/7 Employee Assistance Program
- Benefits eligibility begins on the first of the month following your hire date
Key Responsibilities:
- Warmly greet and assist patients upon arrival, notifying relevant staff of their presence.
- Handle incoming calls promptly, providing accurate information and relaying messages as necessary.
- Guide patients in completing necessary medical history and information forms, ensuring accuracy.
- Collect and verify demographic and insurance details, ensuring all documentation is complete and signed.
- Process co-payments and outstanding balances, explaining financial obligations to patients.
- Assess patient financial situations and establish payment plans when appropriate.
- Conduct insurance and benefits verification, informing patients of any coverage issues.
- Maintain accurate patient records in the electronic medical record (EMR) system.
- Schedule follow-up appointments and manage authorization requests efficiently.
- Stay informed about the insurance plans accepted by our practice.
- Handle record requests in compliance with HIPAA regulations.
- Maintain a secure cash drawer and perform daily reconciliations.
- Uphold patient confidentiality and protect sensitive information.
- Ensure a tidy and organized front office environment.
Qualifications:
- High school diploma or equivalent experience preferred.
Experience:
- 1-2 years of experience in patient registration or front office roles within a healthcare setting.
- Familiarity with insurance protocols, medical terminology, and scheduling systems is advantageous.
- Strong communication skills to effectively interact with patients and staff.
- Experience in financial transactions is a plus.
Knowledge and Skills:
- Understanding of insurance eligibility and referral processes.
- Ability to verify patient eligibility according to established guidelines.
- Familiarity with medical terminology and HIPAA compliance.
- Proficient in computer systems and software.
- Awareness of safety protocols within the office.
Personal Attributes:
- Exceptional customer service skills.
- Ability to communicate effectively with diverse groups.
- Strong interpersonal skills to foster positive relationships.
Capabilities:
- Maintain confidentiality in accordance with HIPAA standards.
- Handle challenging situations with empathy and professionalism.
- Exhibit compassion and active listening skills towards patients.
