Case Coordinator/Community Liaison

4 weeks ago


Media, Pennsylvania, United States Wrapped N Love Home Care LLC Full time
Job Description

We are seeking a highly skilled and dedicated Case Coordinator/Community Liaison to join our team at Wrapped N Love Home Care LLC. This role is responsible for ensuring the delivery of high-quality consumer and Direct Care services to each case, from intake to service termination.

The ideal candidate will have excellent interpersonal communication skills, a strong understanding of staffing, schedule coordination, and office protocol, as well as the ability to work independently or as part of a group.

Key Responsibilities:

  • Manage cases from intake to service delivery and termination
  • Market our facility to the outside community to generate new prospective residents
  • Act as an outside salesperson to identify potential sources of resident referrals
  • Monitor HHAeXchange and other contracted computer portals for new or changes to existing service authorizations
  • Compile data for each new consumer and enter it into the system
  • Calculate hours to create a service plan for each consumer or alter service plans as needed
  • Oversee the creation of Direct Care Workers calendars
  • Ensure daily Staffing Coordinator accuracy in scheduling, planning, supervision of direct care workers, and quality control
  • Participate in pop-up or unannounced consumer home visits to assure quality assurance and proper staff protocol
  • Develop relationships with community referral sources, agencies, healthcare/human services professionals, and families to provide understanding of the Organization and secure referrals/enrollments for available programs

Requirements:

  • 2 years experience in home care knowledge and experience
  • Basic computer skills
  • Understanding of staffing, schedule coordination, and office protocol
  • Ability to work independently or as part of a group
  • Compliance with all state and local laws and regulations

We offer a competitive salary range of $38,400 - $44,160, a comprehensive benefits package, and a flexible schedule. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional care services, we encourage you to apply for this exciting opportunity.


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