Customer Service Representative

5 days ago


Wayzata, Minnesota, United States Securitas Electronic Security Inc Full time

At Securitas Electronic Security Inc, we are seeking a highly skilled and detail-oriented Alarm Monitoring Representative to join our team in our state-of-the-art 24/7 Alarm Monitoring Center.

This full-time opportunity functions on a 2nd or 3rd shift schedule, which may include holidays and weekends. As an Alarm Monitoring Operator, you will be responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals.

Your key responsibilities will include:

  • Responding to all incoming alarm signals in our automation software according to documented procedures
  • Notifying the authorities and contacting customers as needed
  • Logging all information into the automation system immediately and accurately
  • Answering the multi-line telephone system
  • Ensuring confidentiality of customer information at all times

To be successful in this role, you will need:

  • A High School Diploma or equivalent
  • 1-3 years' work experience
  • Excellent communication and organizational skills
  • Ability to prioritize and multitask
  • Strong typing skills (30+ words per minute)

We offer a comprehensive benefits package, including shift differential pay, paid company training, and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Our core values of Integrity, Vigilance, and Helpfulness are at the heart of everything we do, and we are committed to creating a diverse and inclusive workplace culture.



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