Guest Service Representative

4 days ago


Wayzata, Minnesota, United States Juut Midwest, Inc. Full time
Job Title: Guest Service Representative

At Juut Salonspa, we're committed to delivering exceptional customer experiences. As a Guest Service Representative, you'll play a vital role in ensuring our guests feel welcome, valued, and satisfied with their visit.

Key Responsibilities:
  • Greet guests upon arrival and provide a warm welcome
  • Check-in guests, offer salon tours, and provide information on available services
  • Escort guests to the waiting area, offer beverages, and provide a Daymaker book to new guests
  • Perform confirmation calls to guests and offer add-on services
  • Check out guests, ring service tickets, and suggest retail products
  • Answer incoming guest calls, book appointments, and capture guest data
  • Make follow-up calls to new guests within 24 hours of their visit
  • Stock retail shelves, clean the area, and maintain product knowledge
  • Monitor and refill beverage station items and keep the area clean
  • Organize magazines, clean bathrooms, and restock supplies
  • Assist with salon cleaning and other duties as assigned
Requirements:
  • High School Diploma or equivalent
  • Some exposure to salon, cosmetics, hospitality, or retail business preferred
  • Customer Service experience preferred but not required
  • Ability to work during opening and closing hours
  • Professional demeanor, communication, and dress
Benefits:
  • Paid Time Off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k + % match
  • On-going education
  • Employee assistance program
  • Health savings account
  • Flexible spending account
  • Life insurance
  • Employee discount

We offer a supportive and inclusive work environment, opportunities for career growth, and a competitive benefits package. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career, we encourage you to apply.



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