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Evening Event Support Staff

2 months ago

Las Vegas, Nevada, United States MNCP Staffing Full time
Job Overview

As an Evening Event Support Staff member at MNCP Staffing, you will play a vital role in enhancing the experience of our guests during various events. With over two decades of expertise in Technology Staffing, we prioritize matching candidates to the culture and requirements of our clients.

Position Summary

We are in search of friendly and professional individuals to deliver outstanding customer service during events. Your responsibilities will include engaging with attendees, addressing their inquiries, and ensuring a memorable experience throughout.

Key Responsibilities
  • Guest Engagement: Warmly greet guests upon arrival, assisting them with inquiries regarding the event schedule, venue, and available services.
  • Information Provision: Offer precise information about the event, including schedules, location of amenities, and any special instructions.
  • Issue Management: Proactively address and resolve guest concerns or complaints in a professional manner, ensuring a satisfactory resolution.
  • Event Support: Assist with various event-related tasks such as managing queues, directing guests, and maintaining cleanliness in event areas. Support exhibitors by running booths as necessary.
  • Emergency Preparedness: Be ready to respond to emergencies or disruptions calmly and effectively, adhering to established protocols.
  • Feedback Gathering: Collect guest feedback regarding their experience and communicate significant issues or suggestions to the event coordinator or management.
  • Team Collaboration: Collaborate closely with fellow event staff to ensure seamless operations and effective communication throughout the event.
Qualifications
  • Customer Service Background: Previous experience in customer service, particularly in events or hospitality, is advantageous.
  • Communication Proficiency: Exceptional verbal communication skills with a friendly and approachable demeanor.
  • Problem-Solving Skills: Strong abilities to resolve issues and handle unexpected situations with professionalism.
  • Detail Orientation: Capability to focus on details and accurately follow instructions.
Additional Information
  • Work Schedule: Shifts will vary based on event needs, typically from 4:00 PM to 12:00 AM, allowing for setup after the event.
  • Uniform Requirements: Attire includes a black shirt (no logos), black pants (no leggings), and comfortable black shoes.