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Technical Support Engineer for Digital Signage Systems

4 weeks ago

Akron, Ohio, United States LSI Industries Full time

**Job Description:**

LSI Industries is seeking a highly skilled Technical Support Engineer for Digital Signage Systems to join our team in Akron, Ohio. As a key member of our digital signage team, you will provide technical support, test new products, and assist in product development.

About the Role:

The successful candidate will be responsible for providing Tier 2 technical support for customer escalations, performing hands-on testing of current and future products, and developing internal product support documentation.

Key Responsibilities:

  • Provide advanced help desk support for customer escalations related to digital signage systems.
  • Perform hands-on testing of current and future products, including digital signage hardware and software.
  • Develop and maintain internal product support documentation, troubleshooting guides, and processes.
  • Train support technicians on new products, processes, and updates to ensure smooth adoption within the help desk.

Requirements:

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Strong experience with Linux operating systems, particularly in troubleshooting, configuration, and system management.
  • Experience with product testing, troubleshooting, and technical support documentation.

Benefits:

  • Competitive salary: $75,000 - $100,000 per year.
  • 401(k) plan with company match.
  • Health insurance, dental insurance, and vision insurance.
  • Paid time off and holidays.