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Floor Manager

2 months ago

Brea, California, United States A Snail's Pace, Inc. Full time
Job Description

A Snail's Pace, Inc. is a leading retailer of running and walking gear, dedicated to providing exceptional customer service and a unique shopping experience. We are seeking a highly motivated and customer-focused individual to join our team as a Floor Manager.

Key Responsibilities:

  • Customer Service: Provide industry-leading customer service, ensuring that every customer has a positive and memorable experience in our store.
  • Sales Floor Management: Oversee the sales floor, ensuring that it is well-merchandised, clean, and tidy at all times.
  • Product Knowledge: Develop and maintain a deep understanding of our products, including their features, benefits, and applications.
  • Team Leadership: Lead and motivate a team of sales associates, providing coaching and guidance to ensure that they are meeting their sales and customer service goals.
  • Operational Tasks: Assist with receiving and stocking products, maintaining the stock room, and performing other operational tasks as needed.
  • Marketing and Promotion: Participate in in-store and grassroots marketing initiatives, including events and promotions.

Requirements:

  • Customer Focus: A friendly and upbeat personality, with a strong focus on providing exceptional customer service.
  • Problem-Solving Skills: Ability to think critically and solve problems in a fast-paced retail environment.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Leadership Skills: Ability to lead and motivate a team, with a strong focus on coaching and development.
  • Physical Demands: Ability to lift up to 50 pounds, with a strong focus on maintaining a safe and healthy work environment.

Benefits:

  • Health Insurance: Comprehensive health insurance plan, including medical, dental, and vision coverage.
  • 401K Plan: Employer-matched 401K plan, providing a secure retirement savings option.
  • Vacation Benefits: Generous vacation policy, allowing for time off to relax and recharge.
  • Associate Discount: 40% discount on all products, providing a significant savings opportunity.
  • Free Race Entries: Free entries to all running club races, providing a unique opportunity to participate in local events.
  • Seeded Footwear and Apparel: Access to high-quality, seeded footwear and apparel, providing a competitive edge in the running and walking community.
  • Quarterly Profit Sharing: Quarterly profit-sharing program, providing a share of the company's profits.