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Senior Client Engagement Specialist

2 months ago

Greenville, Alabama, United States Prosourcehomebuyers Full time

Company Overview: Pro Source Home Buyers is a leading real estate investment firm dedicated to providing clients with efficient solutions for selling their properties.

Position Summary: We are seeking a Lead Client Relations Coordinator who will be responsible for managing initial communications with potential clients. This role requires a skilled communicator who is adept at engaging with clients through various channels including phone, email, and messaging platforms. The ideal candidate will serve as a crucial link between clients and our acquisition team.

Key Responsibilities:

  • Handle a significant volume of incoming inquiries via phone, text, and email from prospective clients.
  • Conduct outreach to potential clients through cold calling.
  • Address client inquiries and tailor responses to enhance the overall client experience.
  • Verify the accuracy of client information provided.
  • Schedule appointments for prospective clients with acquisition representatives using effective relationship-building techniques.
  • Follow up with prospects to confirm appointments and ensure a positive client journey.
  • Collaborate with the Sales Lead and Lead Manager to stay informed about current offerings.
  • Maintain detailed records of client interactions and follow-up notes to ensure efficient communication.
  • Resolve client concerns promptly and professionally.
  • Update the acquisition team on any changes regarding appointments or client information.

Candidate Profile:

  • Ability to work in a fast-paced environment while meeting client needs efficiently.
  • Strong interpersonal skills with a passion for building relationships.
  • Sales-oriented mindset with a drive to achieve goals.
  • Proficient in managing multiple communication platforms simultaneously.
  • Excellent written and verbal communication skills.
  • Creative problem solver who enjoys making clients happy.
  • Self-motivated and disciplined, capable of working remotely.
  • Open to constructive feedback and able to adapt accordingly.
  • Strong time management skills with the ability to prioritize tasks independently.
  • Detail-oriented with a focus on accuracy.
  • Understanding of the importance of follow-up and follow-through.

Technical Proficiencies:

  • Familiarity with Google Suite and web-based applications.
  • Experience with CRM software, preferably Salesforce.
  • Comfortable using communication tools such as Slack.
  • Proficient in project management software.

Qualifications:

  • Previous experience in customer service within a sales context.
  • Ability to engage with clients across multiple platforms simultaneously.
  • High School Diploma or equivalent.

Benefits:

  • Paid Time Off and Volunteer Time Off.
  • Paid holidays and retirement plan eligibility.
  • Flexible working arrangements.
  • Bonus opportunities for employee and property referrals.

Pro Source Home Buyers is committed to making a positive impact in the real estate market while prioritizing client satisfaction and operational excellence.