Senior Business Operations Manager

4 days ago


Hopkinton, Massachusetts, United States Billshark Full time

Billshark: Reducing Bills, One Customer at a Time

We're a fintech market leader dedicated to helping people save money on their bills. Our team of experts is passionate about providing exceptional service and delivering results.

About the Position

We're seeking a highly skilled Senior Operations Leader to join our team. In this role, you'll be responsible for maximizing efficiency and productivity through process analysis and interdepartmental collaboration.

Key Responsibilities:

  • Develop and implement strategic plans to drive business growth and improve operational efficiency.
  • Analyze current processes and identify opportunities for improvement.
  • Lead the team to achieve NPS and CSAT goals.
  • Build relationships with all levels of the organization.
  • Monitor and analyze key metrics for day-to-day operations.

Qualifications:

  • Bachelor's degree and 5 years of industry experience.
  • Proven track record of driving business growth and improving operational efficiency.
  • Excellent negotiation and communication skills.
  • Strong working knowledge of data analysis and performance metrics.
  • Ability to work outside of normal business hours.

Estimated Salary:$150,000 - $220,000 per year.


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