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Network Operations Center Analyst II

1 month ago

Sens, Bourgogne-Franche-Comté, United States Latham & Watkins Full time
About Latham & Watkins

Latham & Watkins is a leading global law firm renowned for its commitment to excellence and innovation. Our success is built on a foundation of talented individuals who share our core values of respect, innovation, and collaboration.

The Role

We are seeking a skilled Network Operations Center Analyst II to join our Technology team. This critical role will be responsible for monitoring and maintaining the firm's technology infrastructure, ensuring seamless performance and availability. As a key member of our NOC team, you will serve as the first line of defense against infrastructure disruptions and failures, detecting anomalies and taking swift action to prevent or resolve issues.

Key Responsibilities
  • Collaborate with the Platform Service Operations team to streamline processes and improve issue remediation
  • Assist in creating regular performance and system capacity reports for senior management
  • Identify opportunities for Continual Service Improvement and recommend best practices
  • Initiate maintenance and troubleshooting, responding to alerts and analyzing data to escalate problems
  • Operate various vendor, windows, network, and monitoring toolsets to ensure the firm's network, applications, and IT services are healthy and available
  • Protect and maintain sensitive, confidential, and proprietary information
Requirements
  • Excellent organizational skills and ability to manage multiple deadlines
  • Strong analytical skills, including problem definition and solution identification
  • Bachelor's degree in Information Technology or related field
  • Certification(s) in ITIL, Azure, AWS, Microsoft, CompTIA, or Cisco preferred
  • Minimum 5 years' experience in helpdesk, NOC, or IT support role
Benefits and Additional Information

Successful candidates will be offered a comprehensive total compensation package, including bonuses, a generous 401k plan, and a range of benefits and perks. Eligible employees can participate in Latham's diversity programming, including Global Affinity Groups, which provide a supportive network for employees with common interests.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We strive to create a rich and inclusive work environment that values the unique perspectives and experiences of our employees.