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Medical Records Retrieval Team Lead

2 months ago

Mechanicsburg, Pennsylvania, United States Randstad North America, Inc. Full time
Medical Records Retrieval Team Lead

Randstad North America, Inc. is seeking a skilled Medical Records Retrieval Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of medical records retrieval specialists in delivering exceptional customer service to our clients.

Key Responsibilities:

  • Lead a team of medical records retrieval specialists in delivering high-quality customer service to clients.
  • Develop and implement processes to improve team efficiency and productivity.
  • Collaborate with cross-functional teams to ensure seamless delivery of medical records to clients.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and analyze team performance metrics to identify areas for improvement.

Requirements:

  • Proven experience in leading a team in a customer service or operations role.
  • Strong knowledge of medical records retrieval processes and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong leadership and coaching skills.

About Randstad North America, Inc.

Randstad North America, Inc. is a leading provider of staffing and recruitment services. We are committed to delivering exceptional customer service to our clients and candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.