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Sales Center Director

2 months ago

Chattanooga, Tennessee, United States Baker Distributing Full time
Job Summary

The Sales Center Director is responsible for overseeing the sales and operations of one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts, and supplies. The goal of this role is to successfully manage the daily operations of all facets of the Sales Center.

Key Responsibilities
  • Leadership and Management
    • Represent Baker Distributing as a leader in the industry, ensuring maximum sales and profitability.
    • Recruit, hire, train, and lead a diverse team of sales and operations professionals.
    • Develop and implement strategies to improve sales performance and operational efficiency.
  • Inventory Management
    • Determine and monitor inventory stock levels and manage merchandising of sales showroom.
    • Manage inventory to ensure proper turns and minimum loss throughout the year.
  • Customer Service and Sales
    • Interact with customers, outside salespeople, and vendors to ensure excellent customer service and sales performance.
    • Develop and maintain strong relationships with customers and partners.
  • Financial Management
    • Responsible for the Center's P&L.
    • Monitor and analyze sales and operational data to inform business decisions.
  • Training and Development
    • Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales, and Inside Sales personnel.
    • Develop and implement training programs to improve sales and operational performance.
Requirements
  • Education and Experience
    • High School Diploma or GED or equivalent years of experience in a similar field.
    • Minimum 2-4 years operational experience within the HVAC industry and product lines associated with HVAC, preferably in the operations of a wholesale HVAC equipment supply house.
  • Skills and Qualifications
    • Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
    • Ability to read and interpret P&L statements.
    • Capable of working in a fast-paced environment with skills to multi-task on different levels.
    • Ability to give quality presentations.
    • Ability to work independently but meet assigned goals and objectives in designated time frames.
    • Must possess the attitude of wanting to learn, teach, and lead.
    • Strong estimating and negotiation skills.
    • Excellent customer service mindset with the ability to develop long-term relationships.
    • Excellent analytical aptitude with a proven ability to analyze/interpret data such as sales and market data.
    • Strong and creative problem-solving skills.
    • Ability to work independently and in a team environment.
    • Proactively seeks continuous process and service improvements.
    • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.